For maximum freshness, bouquets and floral arrangements are made to order only. We can make approximately 80-90% of the bouquets and arrangements listed on the site at any time (during business hours).

Note: Orders with arrangements for events (weddings, baptisms, etc.) should be placed at least 10 days before the event.

Orders can only be placed online on the website, and to place an order online, you must register. We cannot accept orders received by phone, email, chat, Facebook (or other social networks), etc.

We can deliver the bouquets and floral arrangements to give on the same day or on the date you need them - please leave a note regarding the delivery date in the order.

Note: Orders with arrangements for events (weddings, baptisms, etc.) should be placed at least 10 days before the event.

We make bouquets and arrangements exclusively to order, especially for each client. This process involves the preparation and processing of natural flowers, which are perishable products. For this reason, it is necessary to pay for the order in advance, in order to be able to start making the arrangement in the best conditions.

We have one of the most varied ranges of flowers available in stock and we create carefully prepared floral arrangements, according to the order placed. If, at the time of delivery, you consider that the product does not meet your expectations, you have the option to refuse the order, and we will fully refund its value.

Note: After the order is accepted and delivered, we cannot guarantee the freshness or durability of the flowers over time, as these depend on external factors such as ambient temperature and location in the home. We recommend storing the arrangements in a cool space, away from direct heat sources.

We estimate that for each arrangement we can respect the composition in a proportion of 80-90%, while maintaining the general appearance of the arrangement, including the color range. Sometimes we have to modify the compositions due to the fact that some flowers are not in season, or the box/basket is not in stock in the version in the photo. When we consider that the changes made to the floral arrangement are significant, we will contact you for confirmation.

We will only contact you by phone if necessary, for example to clarify some data, if the recipient cannot be contacted, or if an important change occurs related to the ordered arrangement.

The recipient will be contacted by phone by the courier when he leaves our location for the delivery address, to confirm availability for pickup.

Floral arrangements are made from fresh flowers and we want to deliver them in the best conditions, so that they preserve their appearance, fragrance and delicacy. For this reason, delivery is made only after the recipient confirms that they are at the address and can receive the order . This does not affect the surprise effect, but ensures a successful delivery.

Inappropriate customer behavior: Aggressive or threatening behavior will result in permanent exclusion from services and support. At Secret Garden, we value respectful and constructive communication. Customers who display aggressive, threatening, or offensive behavior — including unfounded accusations or statements such as “If you don’t give me what I want…”, “Even if I’m wrong, I’ll make sure I’m right…”, or “I’m giving you negative publicity…” — will be permanently excluded from all services and support. Any further attempts at communication from these individuals will be ignored and blocked. Our team has no obligation to tolerate behavior that creates a hostile environment or negatively affects the well-being of staff and the reputation of Secret Garden.